Posts Tagged "business"

Having access to great products and services is simple, and anyone can do it, but does your IT service provider take the steps needed to become a trusted partner? That’s why we believe that having a “customer first” philosophy in business relationships helps to build trust

We believe that customers should always come first; it sounds cliché, but it is a necessary mantra in the field of IT consulting and services. We’ve all experienced the feeling of being kept out of the loop when it comes to servicing pieces of technology, and can agree that the feeling is not pleasant. However, not all experiences are created equal, and there are still professionals who prefer to go the extra mile.

Having A “Customer First” Philosophy Helps Builds Trust

You know your business like no one else, and you need to focus your time and resources on growing it. No company you hire will be an expert in what YOU do. That is why it is vitally important that real working relationships be built with trust and understanding. We believe that if we learn about your needs and become your trusted partner, we can build something special. It is our responsibility to listen, as well as communicate, effectively, so that our collective teams stay on the same page at all times, and work to bring your brand more success.

We put our customers first, and aim to provide top-notch support at all levels, within the scope of all projects that we manage. Our products and services are excellent, and we aim to prove our worth to your business through quantifiable actions.

Contact us when you’re ready to discuss any needs you currently have.

HIPAA compliance is critical to success in any healthcare field, regardless of the nature of the health condition being treated. It doesn’t matter if you’re working with physical problems or psychiatric medicine; compliance applies to workers in all divisions, whether it be in Cardiology, Neurology, Oncology, Occupational Therapy or Mental Health.

Any time the nature of your job involves working with patients who are receiving professional treatment, you must respect their inherent right to privacy and protection of their personal information that you hold. You have access to knowledge about the person that not everyone generally knows; this gives you power, and power should never be misused.

Compliance means respecting the rules and maintaining the confidentiality of every person whose protected health information (PHI) you have the privilege to know.

PHI includes:

  1. Names
  2. Addresses or other geographical identifiers
  3. Birthdays and other dates directly related to the client
  4. Phone and fax numbers
  5. Social security numbers
  6. Email addresses
  7. Diagnoses
  8. Prescribed medications
  9. Types of treatment received

Other identifying information that should be avoided includes account numbers, health plan numbers, certificate or license numbers, license plate numbers, student or employee ID numbers, medical records, videos and photographs.

If it’s something you wouldn’t want others to have access to or know about you, you shouldn’t release it without the permission of others, either. Consent is key. You must never release PHI without getting verbal or written consent from the person the information pertains to (or, in some cases, legally belongs to).

There are some exceptions to the rule.   In certain cases, it is okay to break confidentiality and release a person’s protected health information without their consent. However, you must ensure that you are doing it only in these specified circumstances:

  • If you suspect child abuse or neglect
  • If you suspect the abuse of an at-risk adult or elder
  • If you suspect domestic violence
  • If a person is at risk or harming themselves or is a danger to themselves or others
  • You are being subpoenaed by a court of law

Always make sure that you stay up to date with HIPAA regulations and the ways that you can comply. Making one small mistake could cost your job. It’s never a bad idea to educate yourself and remind yourself of what you need to do to make sure that a costly mistake like that doesn’t happen.

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